When testing the customer service of the casinos we review, our main focus tends to be on their live chat function – if they offer it. As this is the most popular option used by players, we believe it’s important to test how responsive and helpful their support is here.

How do we test casino customer service

Our main focus when conducting these tests is wait times, which is why we tested all of the casinos listed above at the same time to ensure a fair comparison. This gives us a good idea of ​​how good the casino’s customer support team is and whether they have enough staff on hand to deal with the needs.

Customer Service Availability

As you can see from the table above, all of the casinos we’ve included in this list offer 24/7 customer support to their players – however, this is not the case for every casino we review. It’s not uncommon for casinos to close their live chat functions overnight, which can be quite frustrating if you have an urgent issue at the time. This is such an important factor that we would never give a casino a five-star customer service rating unless they offered 24/7 support.

Customer Service Efficiency

Another area we wanted to check here was how efficiently the casino’s customer service staff were able to handle our queries. When doing this, we looked at how polite the staff were when interacting with us, the overall response time they took, and whether they were able to resolve the issue we raised effectively.

UG777 Customer Service Options

Live Chat

If you have an urgent issue that you want to resolve quickly, live chat is often the best option to use. Customer support agents are always available to assist you and in most cases, they can provide an effective solution.

Phone Support

Phone support tends to be reserved for responsible gambling issues, such as reopening a casino account after a period of self-exclusion.

Email Support

If you have a problem or complaint that requires a little more explanation, contacting the casino via their email support is probably your best option. Response times can be significantly longer than other methods.

WhatsApp Support

WhatsApp support is a great improvement as it has become the primary messaging system for many people. Powered by NetBet, it allows users to message customer service agents directly through their WhatsApp account.